Support - StatStation

Quick start

Set it up in three steps

Invite

Add StatStation to your union's server via one-click OAuth. It requests the Guilds intent only.

Subscribe

Pick a plan through Discord Premium Apps. Billing is handled by Discord.

Configure

Run /setup add, choose your union, a channel, and a daily time. It posts itself from then on.

Troubleshooting

Common questions

My union isn't in the autocomplete

Tracking is limited to the TS2 top-100. If your union is outside the top-100 it can't be tracked yet - you can still run the free top-50 demo digest with /setup demo. If your union is in the top-100 but doesn't appear, email us with its name and rank and we'll look into it.

The report didn't post

Two things to check. First, channel permissions: StatStation needs permission to view and send messages in the channel you selected. Second, timezone: feed times are read in your server timezone - set it with /setup timezone (for example Europe/Kyiv). Want to confirm immediately? Run /preview to pull the report on demand.

How do I change the channel or time?

Re-run /setup add with the new channel or time, or use /setup to list and remove a feed and add a fresh one. One server can run several unions into several channels, each on its own schedule.

We run several unions - can they count together?

Yes. Use /alliance add to group unions so a player's contribution counts across all of them. Alliance groups are available on the Alliance and Federation plans.

How do I cancel or get a refund?

Cancel from Discord's subscription settings - your plan runs until the period ends. Because Discord is the merchant of record, refunds go through Discord. See the Refund Policy; we're happy to help with the details.

How fresh are the numbers?

Every figure is for the last completed day of the season and refreshes once per day. Data covers roughly the top 25 players of each tracked union.

Still stuck?

Reach a human.

Join our Discord support server - fastest way to reach us and the community. Or email us with your server name and what you're seeing, and we'll sort it out.